Returns and faulty goods

Damaged or faulty goods

Please check your goods when they arrive. If an item is damaged or faulty, contact info@vitalityinnovation.no for help. Include your order number and a description of the problem. Your statutory rights concerning faulty goods are separate from your right to withdraw from a purchase.

Withdrawal and returns

For consumer purchases covered by Norwegian withdrawal rules, the normal withdrawal period is 14 days from receipt of the goods. Notify us clearly within this period at info@vitalityinnovation.no. You may use the withdrawal form or send another clear statement that you wish to withdraw.

Download the standard withdrawal form (PDF, Norwegian)

Return the goods without undue delay and within 14 days of notifying us. You bear the direct return costs if this was disclosed before purchase, unless otherwise agreed.

We refund without undue delay and within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you have sent them back. When you return the entire purchase, we also refund the cost of our least expensive standard delivery option.

Statutory exceptions may apply to certain goods. Breaking a seal does not automatically remove the right of withdrawal; the exception applies where the goods are unsuitable for return for health protection or hygiene reasons.